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Terms and conditions of VerdeTax (www.verdetax.eu)

Legal information

Verdetax.eu is the trade name for the services of VerdeTax Ltd., part of the VerdeKon group and its subsidiaries and representative companies.

What we can guarantee

We at Verdetax.eu guarantee that we will do our best to arrange any income tax or income tax or VAT refund due for our customers. This may be considered permissible for the countries listed on our website (which is www.Verdetax.eu ). As all this is strictly followed by the local laws on the relevant rules and regulations of the tax authorities of the affected country or countries, we guarantee to refund the maximum refundable amount – as reported and legally allowed by the tax authorities.
We guarantee that we will inform our customers of the maximum possible amount, which is based on the information obtained from the documents or copies of these documents sent to us. It is our duty to inform customers of possible legal obligations that may arise in the future.
Verdetax.eu guarantees that it will not require any upfront fees. The fee will be deducted from the refund amount issued in the customer’s name by the tax authorities.

Power of attorney

Our clients authorize us to prepare and sign the relevant tax returns and represent them to the tax authorities with correspondence and refund checks. This means that the customer will also have to agree not to apply for tax refunds to third parties for the same or similar services.
Verdetax.eu may request authorization to receive, approve and deposit any check or checks into the bank account of any of our customers, deducting any necessary fees from the refund and transferring the remaining amount to the account.
If there is a case of a refund received directly from a source other than Verdetax.eu , the customer must understand and agree that they are liable to pay the fee due to Verdetax.eu for the work performed.

Notices and information sent via emails

Verdetax.eu guarantees that all emails to our customers will be sent to the email address provided by them during registration or added later through our website or by phone call to contact our Representative. It is very important that the email service our customers use is reliable and they can use it without interruption to ensure that there is no loss of communication.

Cancellation of Services

Our clients are aware that if they wish to cancel their application(s) they must contact Verdetax.eu immediately and they will be able to withdraw from the requested services at no cost as long as no tax return has been submitted, otherwise will have to pay a cancellation fee to Verdetax.eu . Furthermore, although Verdetax.eu will make every effort to download a client application in such a scenario, this may not be possible.
VerdeTax reserves the right to refuse/terminate service to customers who exhibit particularly rude and arrogant behavior towards company representatives, whether by phone, text chat or live, regardless of the territory of any country.
VerdrTax reserves the right to refuse/terminate service to aggressive customers and those who insult, threaten or damage in any way the prestige of the company, representatives and employees of the company, regardless of the territory of which country.

Effective exclusions from our tax refund responsibilities

We at Verdetax.eu are not responsible for tax refunds if a customer provides false, incomplete or inadequate information or documentation. Furthermore, Verdetax.eu is not obliged to confirm the authenticity of the documents provided.
Our customers are kindly requested to provide, if necessary, additional information and clarifying details if required during the tax refund process. This should also be done in a timely manner, especially when meeting deadlines.

Telecommunications

Verdetax.eu , in order to provide the best tax refund services and up-to-date information to its customers, has the right to inform and advertise specific details of tax refund statuses and any additional useful information to its customers through stationary, fixed, or mobile phone lines or VOIP. If there are changes or updates after active communication with the tax authorities, it is the responsibility of Verdetax.eu to inform its customers of everything that is new to them in order to ensure the best service and transparency, and it is necessary to use such channels to ensure of active communication and understanding.

Agreement

When registering for our services at Verdetax.eu, our clients receive a package of documents, including an Agreement, to ensure that all Terms and Conditions are clear, understandable and officially signed and approved by our clients.

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